Refund policy
Refund & Returns Policy
At Glisk & Co., every item is made to order through our global print-on-demand network. Production begins shortly after your order is submitted. Because products are created specifically for each order rather than pulled from physical warehouse inventory, all sales are final.
We do not accept returns, refunds, or exchanges for change of mind, incorrect size selection, ordering mistakes, or preference changes. Please review our product size charts and garment specifications carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, physically defective, misprinted, or incorrect, we will resolve it immediately with a replacement or refund at no additional cost.
Please contact us within 14 days of delivery at info@gliskco.com with the following details:
- Your order number
- Clear photos showing the defect, damage, or incorrect item received
- A brief description of the issue
Once verified by our team, we will process a free replacement or issue a store refund.
Policy Exceptions & Eligibility
Eligible for Replacement or Refund: Items that arrive with physical garment damage, manufacturing faults, severe printing defects, or items that differ from the confirmed order details.
Ineligible for Replacement or Refund: Requests resulting from customer address entry errors at checkout, incorrect size selection, or general change of mind after an order has entered production.
Made on Demand & Sensory Integrity
On-demand production means your order is manufactured only after it is placed. This direct production method prevents excess inventory, reduces unnecessary waste, and allows us to focus on sensory-conscious garment selections.
To set accurate expectations: print-on-demand garments are constructed using low-friction materials and soft ring-spun cottons, but may ship with intact manufacturer tear-away tags attached rather than direct print-on labels.
Statutory Consumer Rights
Nothing in this policy limits, restricts, or alters mandatory consumer guarantees under Australian Consumer Law or other applicable regional statutory protections. Customers remain entitled to remedies, repairs, replacements, or refunds for major product faults or items that fail to meet statutory guarantees.
Contact Support
Questions regarding an existing order or delivery issue? Contact our team directly:
Trading Name: Glisk & Co.
ABN: 15 672 840 514
Email: info@gliskco.com
Response Time: 1–2 business days