Refund policy
Refund & Returns Policy
At Glisk & Co., every item is made to order through our print-on-demand production process.
Because products are created specifically for each order, we are unable to offer returns or exchanges for:
- change of mind
- incorrect sizing selection
- ordering mistakes
- preference changes
We strongly encourage checking sizing guides carefully before purchasing.
Damaged, Faulty, or Incorrect Items
If your item arrives:
- damaged
- faulty
- incorrect
- or with a printing issue
please contact us within 7 days of delivery at:
Please include:
- your order number
- photos of the issue
- a short description
We will work with our fulfilment partner, Printful, to resolve the issue as quickly as possible.
Refund Eligibility
Refunds or replacements may be offered where:
- an item arrives damaged
- the wrong item was received
- there is a manufacturing fault
- the print quality is significantly defective
Issues caused by:
- incorrect address entry
- choosing the wrong size
- change of mind
are generally not eligible for refund.
Production & Fulfilment
As Glisk & Co. uses print-on-demand production, items are created after your order is placed rather than held in stock.
This helps reduce overproduction and unnecessary waste while allowing us to grow thoughtfully as a small independent brand.
Australian Consumer Law
Nothing in this policy overrides your rights under Australian Consumer Law.
Customers are entitled to a replacement, refund, or repair where required under applicable consumer protections.
Contact
Questions about your order?
Reach out anytime at:
Every message is read by a real human.